Privacy Policy
Effective: July, 2018
The purpose of this policy is to set out how Registration Australia Pty Ltd manages any information it collects from web site visitors, customers and suppliers. It applies to the registrationaustralia.com.au website and all related websites, applications, services, and solutions, regardless of how you access or use them.
Registration Australia Pty Ltd (ABN) respects your privacy and is committed to maintaining privacy and protection of your data.
COLLECTION OF INFORMATION
When you visit our website or engage in our services we collect the following information about you.
Information we collect – automated data
when you visit our website or email us we collect data sent automatically from your computer, including but not limited to IP address, hostname, geo-location (city, country, timezone) and network information. The purpose of collecting this information is to control spamming through our website only. We may also collect data through the use of cookies.
Information we collect- information you provide us
We collect personal information such as but not limited to your full name, address, phone number, ABN, company name, email address and other data that may allow us to identify you, provide support and manage your services.
Domain registration
When you register or renew a domain name, ICANN requirements (the Internet Corporation for Assigned Names and Numbers), auDA (.au Domain Authority) or other gTLD (generic top level domain) or ccTLD (country code top level domain) policies must be adhered to. We will only collect information from you that is relevant for the purpose of allowing us to perform our service.
Email hosting and website hosting
When you use our services we may have need to access third party services that you use for the purpose of setting up or assisting with your hosting services. You are not required to provide us with this personal information, but doing so can allow us to provide a better service to you.
You may be asked to provide usernames, passwords, and any other information relevant to the third party service that you use.
We do not retain any third party information UNLESS there is an agreement that we may need to access your third party account for any reason at a later time. Should we have need to retain any of this personal data, we do so using a secure password manager.
HOW WE USE PERSONAL INFORMATION WE COLLECT
We collect your information for the purpose of providing our services to you. We may use your information to
- identify you or other representatives for the account you hold with us
- provide support for services that you request from us
- troubleshoot issues where you request our assistance
- for billing, process payments for any services you have with us
- contact you from time to time regarding issues, offers, or any other reason
- for other purposes as required or permitted by law, for us to meet legal obligations
- meet our obligations with our registrars or hosting providers
- meet requirements for ICANN to make some personal information about you available to the WHOIS database when you apply to register a top level domain name.
DISCLOSING YOUR INFORMATION TO THIRD PARTY COMPANIES
We are a reseller company for some services that we provide and we utilise a number of services in order to provide our services to you.
We are not responsible for the privacy practices or the content of third-party sites. We specifically work with third parties who we trust and have built relationships with, and whose values we believe have the best intentions for our clients. For more information about our hosting providers policies please refer to their websites
https://www.rackspace.com/information/legal/privacycenter
https://synergywholesale.com/documentation/
https://intergrid.com.au/legal.php
Email hosting
Registration Australia is a reseller for Rackspace US, Inc. We will supply personal information that relates to the setup and ongoing management of your email hosting accounts. This includes but is not limited to mailbox names, passwords, phone number, email address. Email passwords are not stored.
Domain hosting
Registration Australia is a domain reseller for Synergy Wholesale Pty Ltd. We will supply personal information that relates to the purchase and management of domain names. Personal information may include full name, phone number, address, ABN. As per the requirements of ICANN, some information will be made available to the publicly accessible database known as the WHOIS database.
Website hosting
Registration Australia utilises Intergrid datacentres to manage our hosting servers. We may supply personal information that relates to the setup and management of your website hosting to Intergrid. This may include passwords, IP addresses.
RETENTION, SECURITY AND STORAGE OF DATA
We take security very seriously and endeavour to keep all personal information as secure as possible. We utilise a range of technologies and method to protect your data, such as password management systems and firewalls. We do not store email hosting, domain hosting or website hosting passwords.
Access to personal information is available only through internal systems, by authorised employees.
ACCURACY OF INFORMATION, CHANGES AND ACCESS
We aim to keep your information as up to date as possible. If any of your details change it is up to you to contact as soon as is reasonably possible to notify us of any changes.
If you wish to discuss, change or access personal information directly relating to an account you hold with us, please contact us directly through email or via our contact form online.
FUTURE CHANGES TO OUR PRIVACY POLICY
Registration Australia may change this privacy policy from time to time and we encourage you to check periodically for any changes.